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1. Where is RiDom Ltd Based?
RiDom Ltd is based in Taverham, Norwich, Norfolk.
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2. What is the website ordering process?
Whatever stage you are at with your website site planning RiDom Limited can help. Once you have an idea of how the custom website will help your marketing strategy in terms of your target market - age group,
genre, profession, geographical location, and socio economical status - we can then start to think on the best ways in deploying that vision onto some web pages.
We can arrange a meeting or we can converse over telephone or email; it really is your choice. We are confident you will be happy with what RiDom can offer you, and firmly believe that we put forward the best
value for your money while producing you a custom website design to suit your business needs.
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3. Will a deposit have to be paid?
If you decide to pursue, we will write up and post/email you a "Website Specifications" form which will detail all of your web site requirements. It will describe each page in some detail so you have a clear
reference to what was initially discussed. Accompanying this form is a "Confirmation of Website Specifications" form, which will have to be filled in, signed and returned with a minimum of a 20% deposit. No work
will be carried out until this has been completed.
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4. Will we be able to view the site while it is being developed?
Yes. A temporary link will be given to you where you will be able to view the sites development. After each days work, the updates will be uploading and you will be to view them via the same link. This gives you the
opportunity to inform us to make any changes during the design phase.
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5. How long will it take to build the website?
Once the "Confirmation of Website Specification" form and the deposit have been received we will begin on building the sites framework. In most cases a website will be completed between 2-3 weeks. Larger websites can take
as long as 2 months to complete. You will probably find that other web designers may have a shorter lead time, but this is due to the considerable effort we put in to making your custom web design exactly the way that is
required.
Once the design phase of the website is complete and you are happy, and all is left is filling the website with its content - we ask for 50% of the remaining balance. After the websites content has been added (i.e. the website
design is complete) we invoice you for the final amount.
If, at the time of receiving your enquiry regarding a website, we are designing sites for other customers, you will be placed on a short waiting list. This will be discussed with you, and an approximate time of completion will be given.
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6. Who will write the content for the website?
In terms of content, you have Three different types; firstly the phrases and hyperlinks directing customers around the site, these would be keyword rich to aid the ranking in the search engines and would
ultimately be written or enhanced by RiDom.
The second form of content would be the bulk of the sites informational text. This would in most cases be written by the client, and later amended slightly by RiDom so we are confident the text is rich in keywords. If the client wishes
for us to write the entire textual content then we can, however there will be an extra charge and this amount will be quoted in the "Website Specifications" form. It would usually be in the region of £60 per page.
The third form of content is the images within the site. Images will either be produced by RiDom or they will be used by permission from a third party. If it is the latter alternative, in no way can RiDom or the Client class that image
as their own given under the copyright laws. It is therefore the responsibility of the Client to ensure that any text or images given to RiDom in aid for the sites development satisfies the copyright laws.
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7. What if we decide during the development stage we wish to withdraw our request for a website?
If during this period you decide to withdraw from having a website designed by RiDom, there will be charges applicable. If you decide within 7 days after we begin work you will lose your deposit only, anytime after 7 days you will be
charged in correlation with the number of pages which have been set up. Please see the downloadable terms and conditions.
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8. What if we wish to make amendments to the site after it is completed?
Once we have completed everything outlined in the Website Specifications form, we will inform you that your custom web design is complete. There is a Cooling Off period of 7 days, where we allow you to contact us to make minor
amendments at no extra charge. Any amendments or website upgrades requested after the Cooling Off period will be charged at the standard hourly rate, or an agreed amount.
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9. What if we already own a Domain Name (i.e. www.yourbusinessname.com)?
It is very simple and we will always have a solution. You can transfer your current domain over to our Hosting Partners which will incur a setup fee of £65.00. This is the cost for the the Dynamic Hosting package, as we cannot
enable the Basic Free Hosting with this circumstance.
Alternatively, you can choose for RiDom to purchase a new .co.uk name for you, have your old domain name traffic being redirected to the newly purchased .co.uk name (the .co.uk name would be purchased by us). All other domain names (e.g. .com, .org) can be
purchased at £15 each, and this would be added to your renewal fee.
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10. How much does RiDom charge for additional work?
Our hourly rate is £25.00 (£20.00 per hour for Charities and Non-Profit Organisations). However, we will quote you an amount before beginning the extra work. If you require additional pages we have configured some fixed set prices
which can be viewed on our Prices page. Click here to see our Web Design Prices.
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11. What happens once the website has been live for 1 year?
Your website will be up for renewal one year after the completion date. Five weeks prior to your renewal date we will post you a Renewal Reminder advising instructions on how to renew. It will also advise a renewal price which will cover all the costs including:
the Hosting Package, your Domain Name renewal payments and any maintenance work which we may have to carry out on the site.
If your domain name has NOT been transferred to RiDom then it is your responsibility to renew it.
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Please Contact Us if your question has not been answered here.
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